Refund & Return Policy
We take immense pride in crafting each resin piece with love and precision. Since all our products are handmade and often personalized, we kindly request you to read the following policy carefully before making a purchase.
1. Returns
As our products are made to order, we currently do not accept returns unless:
- The product was damaged in transit.
- You received an incorrect item.
If your order meets the above criteria, please contact us within 48 hours of delivery with unboxing video and photographs as proof.
2. Refunds
Refunds will only be issued in the following cases:
- Item is out of stock and cannot be restocked.
- We are unable to fulfill your custom order request.
Approved refunds will be processed within 5–7 business days to the original payment method.
3. Non-Refundable Items
The following items are not eligible for return or refund:
- Personalised/customised orders
- Sale or discounted items
- Change of mind after placing order
4. Exchange
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us a message within 48 hours of receiving it with opening video and photo as proof.
5. How to Contact Us
If you have any questions regarding returns or refunds, feel free to reach out to us on WhatsApp or Instagram. We’re happy to help!